Job description

Job Summary

Hi, We are a 22-year-old business based out of Lilburn, GA. We are a small family-run and progressive business. We have an office in Lilburn. We are a wholesale and retail distributor of home decor.

Our company is seeking a full-time Customer Service candidate to provide excellent customer service to our clients. We are looking for an experienced individual who is efficient and a productive member of a team.

The ideal candidate for this job should have excellent verbal and written skills, be resourceful, be a good problem solver, be well organized, and be adept at time management. Assuring a steady completion of tasks in a timely manner is the key to success in this position.

We also offer chances for growth and career advancements with more office responsibility and/or a greater administrative role. Our goal is to retain talent for the longest possible time.
Full-time employment benefits include 2-4 weeks of paid leave vacation (in addition to the 10 National Holidays/year), 75% of the health insurance benefit, as well as employee discounts on our products and periodic incentivized performance bonus.
The ideal candidate for this position should be:

• An excellent customer-focused individual who would go above and beyond to provide exceptional customer service
• Should be able to juggle multiple priorities in a fast-paced environment and pay very high attention to details and be able to work under pressure
• Should be highly motivated, a fast learner with the ability to work independently but also be a team player.
• Needs to demonstrate computer proficiency and strong data entry skills. Advanced level of computer expertise expected (including Google searches, Chrome, Google Drive, Microsoft Excel, and Word)
• Be proactive and responsive with all tasks with a positive attitude - Should be willing to learn and take on various responsibilities and pursue personal growth and that of the organization.
• Great work ethics is a must - should be punctual, diligent, with a positive outlook, work accurately, honestly, and with integrity

Job Description and daily tasks

• Answer phones/check messages/return calls/ email in a timely, highly professional, humble, and courteous manner
• Handle customer queries, resolve problems

• Build relationships with customers
• Deal with and resolve customer issues or complaints
• Getting freight quotes
• Coordinate shipments - Experience with Navision is a plus
• Order office supplies, keep workstations and machines stocked, stuff catalog packets, and distribute mail

• Chat support

• Other duties as assigned

Skills and Requirements

• College education required
• Excellent communication and Sales skills - Has to be a people person
• Must be proactive and be able to work independently and diligently with minimum supervision

• Needs to be detail-oriented, well organized, and be willing to go the extra mile and take on additional responsibilities, when needed
• Should be able to pass a background check
• Experience with Navision is a definite plus

Related Details:

Compensation and benefits are dependent on experience, qualification, and drive. There will be a periodic additional incentive bonus based on performance and a sign-up bonus.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
- Social distancing
- Online meetings
- Hands-free soap dispensers

Ability to commute/relocate:

• Lilburn, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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