Job description

About us

Julian Electric Inc. is a trusted and acknowledged Tier 1 supplier partner in global transportation industry, and a preferred supplier for leading global commercial vehicle OEMs, material handling, automotive, construction and agricultural, and other industry OEMs.

Job Description

Julian Electric Inc. is a trusted and acknowledged Tier 1 supplier partner in global transportation industry, and a preferred supplier for leading global commercial vehicle OEMs, material handling, automotive, construction and agricultural, and other industry OEMs. Headquartered Southwest of Chicago, IL, in Lockport IL, Julian Electric is searching for a smart and motivated individual to take on the role of Customer Service Representative.

JOB DESCRIPTION

Objective:

The Customer Service Representative is responsible for effectively communicating and interacting with customers to provide information in response to inquiries on our products.

1. Receive and enter data for incoming orders for our products. Interact with customers throughout the order via phone and email, production and delivery process; coordinating across department lines to ensure the order is accurately entered, scheduled, assembled and delivered.

2. Make any necessary revisions to orders, communicate with Engineering and/or Quality departments if a drawing or file needs to be updated.

3. Review and compose proper and professional emails to customer requests in a timely manner, usually within 24 hours of the customer’s original request.

4. Expedite orders when appropriate. Walk thru production floor to check on status of orders and advise customer of delivery timeline.

5. Assist in shipment execution; continuously check Workbench to see which orders are completed. Create packing slips and bills of lading.

6. Process credit card orders.

7. Other duties as assigned by the CSR Manager

POSITION PROFILE

Education and/or Experience:

• High School Diploma or GED Required
• A minimum of 2 years customer service experience in a manufacturing or logistics setting
• Working knowledge of ERP/CRM and EDI systems

Qualifications/ Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be may be made to enable individuals with disabilities to perform the essential functions.

• Professionalism, tact and presentation are all essential elements of the job.
• Strong relationship building and interpersonal skills.
• Ability to work productively in a team environment and/or in an individual setting under minimal supervision.
• Communicate in a professional manner to inside and outside customers, vendors and employees.
• Possess tolerance for high stress situations.
• Responsiveness and high sense of urgency.
• Ability to multi task and work on various projects simultaneously.
• Ability to use critical thinking skills to solve problems.

• Basic Understanding of CRM systems
• Proficiency in MS Office Suite, such as Microsoft Excel, Word, Power Point programs.

Language Skills:

• Ability to read, write and speak English proficiently

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to sit, walk, stand; use hands to handle or feel; reach with hands and arms; and stoop kneel or crouch.
• The employee must occasionally lift and/ or move up to 25 lbs.
• Specific vision requirements include the ability to see at a close range.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation for keyboarding.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Internal office space and occasional plant floor setting
• The noise level in the work environment ranges from moderate in the office space to high in the plant setting.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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