Customer Service Representative
Job description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $13.00 - $15.00 per year
Benefits
Bonus Opportunities
Supplemental Insurance
Mon-Fri Work Schedule
Holidays Off
Family Leave
Responsibilities
- Process customer policy change requests.
- Secure all trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Document each customer contact in salesforce.
- Immediately greet all customers entering the office in a friendly and helpful manner.
- Take premium payments from customers.
- Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Career minded vision.
Company Description
Michael Bailey-Farmers Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in WAYNESBORO, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!
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