The CSR will be the voice of OHI. As a CSR, you will guide customers through complex issues involving custom and off-the-shelf specialized orthotics. You will resolve issues related to order shipment and invoicing. OHI CSRs are tasked with delivering world-class customer service to customers all over North America and the world.

Responsibilities:

• Professionally respond to customer inquiries via phone, email, chat, physical mail, and social media.
• Review and accurately process all incoming orders and respond to customer requests
• Facilitate returns, including arranging shipping and issuing credits
• Handle sensitive situations where something has gone wrong, ensuring OHI customers receive the best service possible
• Collaborate with other departments to ensure issues are resolved in a timely manner and that solutions are created to avoid future problems
• CSRs are empowered to solve issues related to their software and hardware and expected to collaborate with OHI IT when necessary
• Ability to maintain the confidentiality of patient records adhering to all HIPPA guidelines
• Research and explain complex order tracking situations
• Must be able to manage technical requirements on your own computer
• Must be able to use a Customer Service Management software
• Handle 40 to 60 calls a day
• Work directly with both consumers and business customers.
• Other duties as assigned

Requirements:

• High School Diploma and or GED Some college course work preferred
• 2 years or more of Customer Service Experience in a dynamic environment
• Ability to work from home with a stable internet connection
• Experience working on Salesforce and Ring Central Contact center is a plus

Benefits we offer:

• Health, Dental and Vision Insurance
• LTD/STD and Basic Life
• Generous Paid Time Off
• 401K and ROTH with a match
• Paid Holidays
• Dependent/Medical Flex Spend Account

OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.