Job description

Job Responsibilities and Duties:

• Responsible for professionally handle incoming requests from customers and ensure that issues are resolve promptly and thoroughly.
• Assist with complaints, orders, errors, account questions, billing, cancelations and other queries.
• Solve Customer related problems, research shipments.
• Thoroughly and efficiently gather customer information and fulfill customer needs and educate the customer where applicable.
• Provide quality service and support in a variety of areas including but limited to sales and customer service.
• Responsible for compiling and generating reports as they relate to customer service/ sales department.

Education & Experience: (only applicants that meet the criteria will be considered)

• MUST have 6 months to a year of Call Center experience.
• MUST have 1 year of Customer Service Experience (i.e.: handling customer issues)
• Strong computer skills, working knowledge of MS Office (Word, Excel, Outlook) preferred.
• Familiarity with office software and phone systems a plus.
• Knowledge of CRM software is highly desirable
• High School Diploma

Skills & Abilities:

• Customer Service Management, Call Center knowledege, CRM knowledge
• High attention to detail
• Ability to multi- task and stay organized
• Great communication skills.
• Ability to perform in a fast- pace environment.
• Able to work independently as well as in a team environment.
• Ability to speak multiple languages is advantageous given our international customer base.
• Enjoys personal phone communication and able to develop relationships with business people.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All employees are required to be fully COVID vaccinated

Ability to commute/relocate:

• Ronkonkoma, NY 11779: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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