Job description
Customer Service Representative:
Silver Star Partners is seeking a Full Time Customer Service Representative to join our fast and growing team!
Responsibilities:
- Responsible for maintaining, growing, and supporting our current client base.
- Understand and learn Silver Star Partners logistics which can include preparing quotes, order entry, and operations.
- Provide solutions and educate clients on the Products & Services we our clients offer that can benefit their businesses.
- Regularly coordinate and communicate with in-house departments such as management, HR, and the leadership team.
- Provide Excellent Customer Service and professionalism.
- Represent our clients in a positive and respectable manner.
- Handle customer inquiries and complaints.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Must follow all rules, procedures, and guidelines set forth by the company.
Qualifications:
- Must be self-driven and willing to learn about new products and services.
- Superb time management skills and able to work independently.
- Excellent Interpersonal, Social, and Negotiating skills.
- Need to be able to multi-task efficiently and be effective with their time.
- Effective written & verbal communication skills for both client facing and colleagues.
- Must be able to work in a fast paced, quick deadlines, and high energy environment.
We look forward to having someone join the team!
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