Job description

JOB DESCRIPTION

Able to provide world class customer service that goes above and beyond customer expectations for custom injection molded plastic parts, components and assemblies. Handles customer inquiries by both telephone and email. Investigate, troubleshoots and resolves customer complaints. Coordinates with scheduling to provide customer product demand information. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

ESSENTIAL RESPONSIBILITIES:

• Resolves customer inquiries and complaints via written or telephone response in a timely and accurate manner.
• Maintain customer pricing and adjustments.
• Meets all production, quality, and adherence standards. Attends all required training classes.
• Elevates problematic issues to next level of supervision, as appropriate.
• Maintains accurate customer records, including timekeeping records.
• Other duties as assigned or requested.
• Manufacturing experience preferred.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Strong written and verbal communication skills
• Ability to maintain composure under stressful and fast-paced conditions.
• Ability to communicate complex information in a simple, customer centric way.
• Able to use SAP enterprise software preferred.
• Job Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

REQUIRED EDUCATION:

High School Diploma/GED required. A two (2) or four (4) year business degree preferred.

EXPERIENCE

3-5 years customer service experience with call customer centric manufacturing experience highly preferred.

This is an excellent opportunity to excel and prosper with a successful organization. This position offers a competitive salary and medical, dental, vision, life, disability, 40(k), paid holiday and vacation plans. To apply, please forward resume, cover letter and salary requirements.

Salary: From $40,000.00 per year

Benefits:

• 401(k)
• Free Dental and Vision insurance
• Free Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Profit sharing

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Company's website:

• www.plastekgroup.com

Company's Facebook page:

• https://www.facebook.com/ThePlastekGroup/

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Erie, PA 16506: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 1 year (Preferred)
• Manufacturing background: 1 year (Preferred)

Work Location: One location

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