Job description

About Top Tier Solar Solutions:

We Invest in OUR PEOPLE! We are one of the largest and fastest growing residential solar companies in North Carolina. We are looking for hard working and self-motivated team members who have a desire to upstart their career and help homeowners go green, save money, and invest in increasing their home value. We are one of the highest rated solar companies in the country.

As a company, we want to be a powerful force for good in our employees' lives by creating a unique culture that impacts us in a positive way and empowers each of us to reach our full potential. We dream of a better future for our customers, our employees, and our planet, and we want you to be an integral part of that future!

About The Role:

Customer Support Managers are responsible for answering inbound phone calls and making proactive outbound calls to our customers. This role is ideal for strong self-driven professionals who can strategically work with customers in order to build relationships that will lead to additional revenue generating opportunities. The ideal candidate will be able to create an experience for each customer that will lead to referral business for our front line sales organization.

RESPONSIBILITIES:

• Regular Customer communication

• Partner with other departments to ensure prompt service and project completion

• Responsible for CRM data integrity and organization.

• Assist the Director of Customer Success in daily tasks.

IDEAL CANDIDATE PROFILE:

• Experience in customer service and/or customer care.

• Successful track record in telephone and email-based communication and revenue generating.

• Proven track record of exceeding client satisfaction.

• Possess extraordinary interpersonal skills to communicate with internal team, and clients.

• Strong command of MS Outlook, MS Word, MS Excel and CRMs.

• Ability to multi-task and execute a highly organized, detailed daily work plan while maintaining focus of vision and direction of company goals is a must.

• Must have characteristics that include OUTSTANDING organizational skills, time management skills and an eye for detail and problem solving.

• Proven track record in recruiting industry a plus.

• Bachelor’s degree preferred

Compensation:

Compensation will be based on experience level and starts at:

• $35,000

Work Remotely

• No

Job Types: Full-time, Contract

Pay: From $40,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC 28217: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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