Job description
Work Shift:
Nightshift
Office Address:
3008 Taylor St, Dallas, TX 75226, United States
You can find directions to our office through this link: https://goo.gl/maps/tsMA7kEJzQZZrcxa6
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
What does a day in the life as a Customer Service Representative look like?
- Respond promptly to customer inquiries via phone, chat and/or email
- Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
- Maintain customer accounts by recording account information and documenting interactions
- Exhibit a positive, empathetic and professional attitude towards customer at all times
- Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
- Provide feedback on the efficiency of processes
- Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
- University/College degree within a related discipline or equivalent work experience in Accounting, Finance, Medical Billing, Economics, Health Management, or a closely related field; undergraduates are welcome to apply
- The ideal candidate will have 2+ years of previous experience working within a technical support environment specifically in the health or financial industry
- Track record of over-achieving quota.
Ninja Perks and Benefits
Beautiful facility
Free coffee and lunch daily
Speakeasy
Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Have fun and grow as a Customer Service Representative! Are you ready? Click apply now!
Di sclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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