Job description

DeHart Plumbing, Heating, & Air is looking for a highly organized, customer-oriented, adaptable Customer Service Representative to join our award-winning team! The ideal candidate thrives in a fast-paced work environment and has a strong motivation to solve problems while maintaining a positive, empathetic, and professional attitude toward our customers.

The Customer Service Representative is responsible for all incoming and outgoing calls and functions as the liaison between the company and its customers. The CSR maintains high service standards and is vital to the success of our entire team, and the care of our customers! Plus, call volume bonus and tracking are available!

START YOUR CAREER WITH DEHART TODAY! APPLY NOW: https://go.apply.ci/s/93D9WHec90

Why Work at DeHart Plumbing, Heating, & Air?

When you join DeHart, you become part of a tight knit highly supportive family of HVAC and Plumbing professionals. Our company values employees and supports team members in a culture built on trust, transparency, and a positive work environment. Find out what it means to love what you do by starting your career with one of the largest providers of plumbing, heating, and air conditioning services who have been supporting our community for over 40 years!

Check Us Out!

• https://www.dehartnv.com/
• https://www.facebook.com/dehartnv

Responsibilities -

• Answer incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Maintain DeHart company image standards
• Communicate with technicians
• Participate in company provided training
• Provide support to fellow team members
• Availability to work Saturdays

Qualifications and skills -

• Exceptional communication skills
• Excellent customer service and problem-solving skills
• Strong phone contact handling skills and active listening
• Ability to multitask and adapt to change
• Ability to work in a fast-paced environment
• Bilingual preferred but not required
• Must be able to successfully pass Background Check and Drug Testing

Employee Benefits –

• Paid Vacation & Holidays
• Full Benefits (Health, Dental, & Vision)

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Sparks, NV 89431: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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