POSITION OVERVIEW

Posting Number: 31210
Division: Park Houston
Reporting Location: 2020 McKinney
Section: Customer Service
Workdays & Hours*: Monday - Friday, 8am - 5pm*

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs routine functions within the customer service section of ParkHouston. Duties include responding to customers concerns received via phone, mail, email, and face-to-face walk-ins. Assisting with the processing of various permits, citation entry, and payment processing. Processes and updates parking data in database. Interprets and explains rules, procedures, and ordinances to the public. Research information to solve customer inquiries. Processes mail. Performs other duties as requested.

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. Normal office environment with acceptable lighting, temperature, etc.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service related experience is required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS
N/A

PREFERENCES

Preference will be given to applicants who exhibit attention to details, ability to multi-task, positive attitude, and ability to quickly adapt to change. Prior experience in a fast-paced workplace is preferable. Intermediate knowledge of Microsoft Excel, Word and Outlook is preferred.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-7238.

If you need special services or accommodations, please call (832-393-7238) TTY 7-1-1.

If you need login assistance or technical support, please call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.