Job description

GFL is looking for a Customer Service Representative (inbound call center) to join our growing team out of our Harrisonville, MO location! The CSR will answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Functions:

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Maintain new account files
• Provide timely and accurate information regarding customer concerns.
• Generate call-in work orders for drivers
• Download, distribute and answer all customer inquiries received via email.
• Take web request and process payments by phone.
• Process customer payments
• Enter new subscription residential accounts into system.

Education, Training, Experience and Licensing/Certification Requirements:

• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.

Who we are:

GFL Environmental is the only major diversified environmental services company in North America; operating across Canada and the United States; offering services in solid waste management, liquid waste management, and infrastructure development.

Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities, and households, providing a consolidated and sophisticated approach to meeting our customers’ needs.

GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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