HOERBIGER offers a dynamic, continually changing work environment with opportunity for advancement. Our robust benefits package includes: Medical/Dental/Vision insurance, Short & Long Term Disability coverage, Life Insurance, FSA & HSA, Paid Vacation, Paid parental leave, Eleven paid Holidays per year, Paid Sick Days, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

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HOERBIGER Service Inc. is currently seeking a Customer Service Representative to join our team in Joliet, IL

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Accurately process inventory duties: physical counts, shelving materials, stocking materials, receiving materials into stock, shipping materials, pulling materials and packaging
• Answer phones and assist with office management (ordering office supplies, etc)
• Work inside ERP workflow in support of either branch or direct customer transactions, support preparation of quotations, and entry of customer orders
• Process Sales, Service and Production orders in an ERP-system, with competence and efficiency
• Compile, sort, verify and process invoices. Coordinate all AR and AP problems with FICO
• Monitor and proactively follow up on open Sales/Service/Production/Purchase Orders on a daily basis and work in close alignment with Supply Chain functions in order to ensure high process effectiveness, efficiencies and customer requirements are met
• Coordinate with internal customers such as: shop operations, engineering, sales, etc to develop quotations, orders, and capacity scheduling
• Report safety issues to management and follow safety procedures
• Follow documentation and quality procedures and report discrepancies to management

Technical or Functional Knowledge

• Shipping and receiving experience
• Good understanding of sales order/supply chain processes
• Experience with SAP system
• Strong technical background and willingness to learn the application of HOERBIGER products and services.
• Good Microsoft Office skills (Word, Excel, Power Point)
• Clean driving record
• Excellent communication skills

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, hear, speak, view processes and surrounding environment, and occasionally lift and/or move up to 50 pounds.

HOERBIGER SERVICE INC (HSI) provides maintenance and repair services to users of industrial reciprocating compressors across multiple industries, including natural gas and process gas (refinery, petrochemical and industrial gas) accounts. HSI has multiple locations throughout the US; this position is located in the Joliet Service Center.

HSI is part of the HOERBIGER group. The HOERBIGER brand is synonymous with components and services providing high customer value in compressors, industrial engines and turbines, automotive drivetrains, and multifaceted mechanical engineering applications. HOERBIGER, successful since 1895, is a global company with locations in over 40 countries.