Customer Service Representative - REMOTE (Houston, Tx)
Job description
1 week training class will be provided, MUST be able to attend ALL days. Quizzes will be administered throughout training period.
This is a long term temporary role with the possibility to convert to a permanent at the clients discretion
Summary: Assist with performing general support functions for client shipments. Models and acts in accordance with our guiding principles and core values.
Typical Responsibilities:
Trace and track customer's freight.
Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Provide proof of delivery.
Responsible for processing pick-up requests and entering data in the system.
Respond to and handle all daily customer service requests.
Notify customers of any delays in shipping and dispatching points.
Enter shipment data in system.
Perform other duties as assigned.
Requirements:
- Read and interpret documents and write routine correspondence.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
PC literate. Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
Responds promptly and professionally to customer needs.
- Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
- Gathers and analyzes information skillfully.
- Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
- Consistently at work and on time. Must be able to read, write and speak English fluently.
Minimum:
High School Diploma or GED.
One to two years related experience.
Preferred:
Minimum one year industry experience.
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