Digital Air Strike is THE leading customer engagement technology partner helping 7,700+ businesses leverage digital and social media environments. Our technology, team, and culture contribute to the success of our clients. Digital Air Strike is recognized worldwide for its industry-leading technology & solutions and we are looking for elite professionals to join our growing team!

Our Customer Service Representative (Social Media) opening is a full-time, onsite position at our Old Town Scottsdale office. A successful rep combines proven customer service, interpersonal skills, a powerful desire to engage with consumers throughout their purchasing path, and a passion for helping our clients generate business. This role is responsible for being the virtual connection between our company and our partnering auto dealership clients. We are looking for a team player with a strong ability to handle a high volume of consumer interaction with a positive attitude and top-notch communications skills.

Responsibilities

• Manage inbound/outbound consumer communications via email, text, chat, video, and phone for our dealer/clients in a timely and professional manner
• Document all consumer activity in MS Dynamics/CRM/internal tools
• Qualify the lead: determine customer goal/need and respond quickly to address all questions
• Demonstrate value to customers: dealer ‘why buys’, vehicle, finance, service offer details, etc.
• Set the appointment: schedule appointments for our clients 24/7 using DAS technology integrated with dealer CRM (Customer Relationship Management)
• Persistent follow-up: use DAS technology and other vendor tech to streamline touch points with consumers to engage at the right time with in-market buyers
• Interact with consumers across social and/or review platforms to answer questions, deliver information and build brand loyalty for our clients
• Obtain client login information needed to complete DAS services
• Check emails and respond to anything critical which needs immediate attention from clients and/or co-workers

Qualifications

• Ability to work in an office environment with high volume of inbound and outbound consumer communications
• Organize and handle multiple tasks with flexibility
• Possess strong interpersonal skills including effective communication (verbal, written, video) with our team, our clients, and their consumers
• Strong technical experience including CRM, internet, Outlook, email, MS Word, MS Excel, MS SharePoint, FaceTime video, and possess a high aptitude to learn new technology platforms quickly and with ease
• Ability to respond quickly to digital inquiries, increase engagement and connections with consumers nationwide across multiple messaging channels including text, cell, email, video, chat, etc.
• Understand and demonstrate our client’s sales process to close more transactions virtually and increase walk-in appointments, service appointments, and sales for our clients
• Be solutions-oriented; internally with team members, as well as with clients and their respective consumers, and proactively look for ways to improve processes and procedures for virtual retailing
• Team player attitude with a passion for helping clients WIN
• Coachable, reliable, self-motivated, and able to work independently
• Live our values daily and inspire others with monthly examples of going above and beyond

Benefits

Medical/Dental/Vision, long & short-term disability, life insurance, incentive stock options, 401K, employee assistance program, flexible spending accounts for medical and dependent day care, tuition reimbursement, veterinary care discount program, student loan match program along with a generous vacation and sick time allowance, 10 paid holidays, and extra anniversary days off!

EEOC Employer

Digital Air Strike is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.