Customer Service Resolution Representative, Financial
Job description
- Provides financial counseling for patients, notably uninsured/under-insured patients.
- Performs analysis of billing process to determine what, if any amount is patient responsibility.
- Resolves patient responsibility balances through proven debt-collection techniques.
- Provides optimum customer service, including quality assurance for all patient inquiries.
- Performs the following Contact Center functions. Performs computerized data entry.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $18.73 - $29.03 Hourly
MINIMUM REQUIREMENTS
- Education: High school graduate or equivalent.
- Experience: 1 year of relevant experience preferred.
- Licensure: None required.
APPLICANTS MUST SUBMIT RESUME WITH APPLICATION.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings and programs.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
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