Job description
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Cennox is seeking a remote-based Customer Service & Sales Agent to provide first level support to our customers and Field Service Technicians. Our Customer Service & Sales Agents are dynamic individuals that are able to multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.
Position Summary:
The Customer Service & Sales Agent will be responsible for upselling products and services to clients who call with issues on their safes. Agents will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.
Essential Duties and Responsibilities include the following, but not limited to:
- Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
- Resolve customer-related issues and concerns
- Handle accounting and invoice-related issues
- Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
- Other duties as assigned by management
Preferred Skills:
- Demonstrate PC proficiency in MS Office and web-based applications
- Ability to learn specialized software programs and navigate company databases
- Familiarity with standard office equipment
- Ability to type 40wpm
- Excellent oral and written communication skills with ability to present data efficiently
- Strong organizational and multi-tasking skills
- High level of attention to detail
- Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
- Display relationship-building skills
- Ability to be a team player
We Offer Incredible Perks & Benefits including:
- Competitive Pay: Base pay plus lucrative commission plan
- PTO Package and Paid Holidays
- Comprehensive Health, Dental, and Vision Insurance
- HSA and FSA Health Care Accounts
- 401k Savings Plan with Employer Match
- Company Paid Life Insurance, and so much more!
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