Description

Carolina Precision Technologies (CPT) is seeking a Customer Service Sales Support role in our Putnam, CT location. In this role you would be a key contact with customers during the quoting and production process. You would be responsible for upkeeping necessary documentation in these processes, as well as providing other sales support. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make a difference.

Company Overview

Carolina Precision Technologies (CPT) is a premier, full-service precision manufacturer for the medical and aerospace industries. We are a market leading manufacturer of implants, specialty surgical instruments, cutting tools, and delivery systems for the orthopedic, sports medicine, trauma, extremities and other MedSurg applications.

Duties and Responsibilities

• Point of contact for all customers of the Putnam, CT facility.
• Initiate quote process and enter quotes into ERP system.
• Responsible for order entry.
• Problem solve based on customer needs.
• Communicate inside sales opportunities.
• Coordinate/Request customer requirements in the quoting process.
• Provide order status updates to customers.
• Work within customer portals to extract and input information.
• Communicate customer needs to management.
• Support upper management with additional assigned duties as needed.
• Meet productivity standards, complete work in a timely manner.

Required Experience and Skills

• 2+ years administrative experience.
• 2+ years customer service experience.
• Excellent verbal and written communication.
• Excellent attention to detail.
• Strong organizational skills with the ability to multi-task.
• Self-motivated leader.
• Proficient with general computer software (e.g. Microsoft Outlook, Excel, Word, PowerPoint etc.)
• Experience using an ERP system a plus.
• Any blueprint reading abilities are a plus.

Other Qualifications

• High School Graduate or Equivalent.
• Proficiency in general math.
• Available to work extra hours as needed.