Job description

VIP is looking for an entry-level Customer Service Specialist to join our support team. The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who will be committed to customer satisfaction.

Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths. We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Full vaccination against COVID-19 is a condition of employment at VIP unless there is a medical or religious reason for exemption from this requirement.

Ability to commute/relocate:

• Colchester, VT: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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