Job description

BASIC FUNCTION

The Customer Service Team Members will interact with the company’s customers by addressing inquiries and resolving complaints.

ESSENTIAL RESPONSIBILITIES

· To deliver exceptional customer service with customers and potential customers via the phone; explain services and billing, respond to problems, and direct calls to the appropriate area.

· Ensures the appropriate records are maintained and required reports are prepared.

· Maintains member account information on computer system.

· Maintain records of customer calls and inquiries using a tracking form

· Effectively and professionally communicate with both external customers and internal co-workers

· Provide initial support and answer inquiries regarding electronic delivery channels such as e-mail

· Timely follow up on any issues that require additional resources to resolve.

QUALIFICATIONS & SKILLS

· Excellent verbal and written communication skills including the ability to use proper grammar and spelling while conveying a friendly, helpful demeanor.

· Basic knowledge of common Microsoft programs including Outlook, Word, Excel

· Adaptive to new technology and able to navigate the company's computer system and telephone system

· Attention to detail in both “paperwork” and dealing with customers is vital

· Ability to problem-solve for customers while upholding standard company practices

· Demonstrate a positive, respectful attitude and the ability to work harmoniously with other employees.

Requirements

• Can pass a drug test and criminal background check.
• Are legally eligible to work in the United States.

About Tidal Wave:

Tidal Wave Auto Spa, headquartered in Thomaston, GA is one of the fastest growing conveyor car wash chains in the industry. With nearly 100 locations in 15 states, and ongoing development in many more, Tidal Wave is giving more communities the opportunity to experience the Tidal Wave difference. Our team members are focused on delivering superb customer service and sparkling clean cars to every customer, every time. Tidal Wave is on the Inc. 5000 list as one of America’s Fastest Growing Private Companies in 2020 and 2021.

Come join the team that is redefining the car wash industry!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Can you work between the hours of 8am - 7pm ?

Experience:

• Customer service: 2 years (Required)
• Call Center: 1 year (Preferred)

Work Location: One location

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