Job description

We are offering Work at Home positions. Must be located near Charleston, WV. Apply now to start the conversation and join IBEX!

About ibex:

At IBEX, we focus on providing the environment, selection process, benefits, and paid training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the job:

As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service, resolving various issues, completing customer transactions (sign ups, plan changes), escalating issues to the technical support teams/non-technical support teams/ field operations and install teams/sales teams and closing out issues in a timely manner.

What you will be working on:

· Answer billing and general account questions from customers and potential customers via phone

· Sign up new customers and provide answers to service inquiries

· Execute changes to existing customer accounts, process plan upgrades/downgrades

· Resolve questions and open tickets to escalate issues as needed

· Follow up with internal employees and external customers to resolve issues

ABOUT YOU:

What you will bring:

· Results driven, multitasking, able to balance multiple customer issues to completion

· Closing support tickets in a timely manner and with a satisfactory customer resolution

· Able to keep step with a fast-paced environment and maintain a positive attitude

· Excellent written and verbal communication skills

· 1-year experience providing customer service, face to face or over the phone

· 25 WMP Typing speed

· Must be 18 years or older

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: Remote

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.