Job description
OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.
About the Role
Responsibilities include, but are not limited to:
- Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems
- Continuously improve existing processes to evolve our product and offerings
- Identify gaps and train clinicians on various requirements needed to run our services
- Work closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
- Manage of clinician scheduling and communication
- Implement client and patient workflows into tech platforms spanning a variety of verticals
- Data entry and integrity
- Act as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications
- Improve team efficiency by creating optimum processes with technology and people
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom.
Our Benefits
In addition to competitive salaries and equity, this role includes:
- Unlimited PTO — We believe in taking time off (and actually do it).
- Medical, Dental and Vision — Because you, too, deserve access to great healthcare.
- 401K Program — to save for your future.
- Flexible Schedule and Work Policy.
- Team Meet-ups and On-Site Visits — We love our team building in Des Moines!
- The chance to change the future of medicine.
Sound like a good fit? We’d love to meet you.
Requirements:- 1+ years of experience working on projects in a startup or healthcare environment required
- Proven capacity to learn new technologies for maximum project success
- Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates
- Ability to work 10a - 7p CT
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.