Job description

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

Minimum of 3 years of experience

7PrimaryJobDuties/Tasks

• Duties and Responsibilities will include but are not limited to:
• 1. Providing Tier 2 support of medium to high complexity.
• 2. Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
• 3. Performing advanced troubleshooting to determine cause of problem.
• 4. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
• 5. Monitors Service Desk queue and resolves support tickets as assigned.
• 6. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.
• 7. Provides hardware and software technical training and professional development.
• 8. Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate.
• 9. Generates and maintains detailed technical documentation.
• 10. Coordinates service calls and repairs for warranty and non-warranty items.
• 11. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned.

Job Type: Full-time

Salary: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Work will be onsite...

Work Location: On the road

Speak with the employer
+91 7322037183

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