Job description

Customer Support Specialist

WHAT YOU'LL BE DOING

The Customer Support Specialist collaborates with, and supports Inside and Outside Sales Executives to ensure that all sales and customer support activities are handled proactively and efficiently, with a focus on customer satisfaction. The Customer Support Specialist completes all customer quotation requests and coordinates the tariff maintenance for all accepted quotes and rates issued to customers. The Customer Support Specialist enters all necessary data into internal systems.

In this role, the Customer Support Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.

ESSENTIAL RESPONSIBILITIES INCLUDE:

• Communicate effectively with the Sales Executive to meet customer requirements, resolve customer problems or complaints expeditiously, and complete quotation requests timely.
• Working with the Sales Executive, ensure all business potential is properly qualified; seek appropriate approval from management if required before offering the rate level to customers.
• Complete customer quotation requests.
• Rate quote follow up
• Complete CCP (routing order) for import bookings secured.
• Coordinate destination FOB booking to include: follow-up after CCP is sent to obtain booking confirmation; cargo receipt (to confirm once arrived at the origin CFS); confirmed on board status; obtain documents from origin office (HBL, invoice, commercial paperwork, etc.).
• Support customers by resolving of questions, problems or complaints to ensure satisfaction.
• Manage tariff maintenance, ensuring all accepted quotes/rates are loaded correctly in the system to ensure that correct rates are applied at the time of invoicing.
• Distribute marketing updates to local customer base.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school or equivalent education; associate degree preferred
• Minimum 2 years of sales support and/ or customer service experience; logistics experience preferred
• Ability to multi-task, prioritize, and manage time effectively
• Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills
• Strong MS Office skills, including Excel, Word, PowerPoint

WE ARE VANGUARD

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, and Happy Shareholders. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Carol Stream, IL 60188: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now or in the future require Visa sponsorship?

Education:

• High school or equivalent (Preferred)

Experience:

• Logistics: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: One location

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