Job description
Looking for a causal & fun place to work? Ripple Junction is looking to add a full time, Data Entry Team Member to our band of quirks. The right candidate will be responsible for ensuring that core data is entered into our systems timely and accurately. This position will be cross trained with a fun group of people to learn all functions that fall under the Operations Group’s umbrella. This is a great opportunity for career growth.
A DAY IN THE LIFE
- Ensure accurate product and customer information is in the IT system. Create new styles, product details, UPCs, SKUs, design information and customer data accurately and timely to hit internal SLAs.
- Use information provided by merchandising teams to list items on multiple selling platforms including Amazon and RJ.com.
- Assist customers by processing orders, answering questions and providing order information over the phone, e-mail, and/or via “live chat.”
- Receive and complete daily order entry. Proactively follow up with sales reps and customers regarding order questions on styles ordered, address verifications, shipment status and/or credit terms for orders.
- Perform processes daily to ensure that all orders from all platforms have hit our order entry system and are processing through the system to achieve stated SLAs.
- Ensure all available stock orders are shipped within required timeframes. Run daily and weekly Open Order Reports and report on order turn-time at weekly sales meetings.
- Work with Operations Manager to document SOPs, working to improve processes along the way to make them more accurate and efficient.
- Assist the Sales Department; enter orders, mail catalogs and samples to reps and customers, run stock reports and gather general information as requested.
- Issue RA’s for all returns and credits within 24 hours. Follow-up with customers on RA’s over 30 days old when the returned merchandise has not been received in the RJ warehouse.
MUST HAVES
- Experience in customer service, order data entry a plus.
- Microsoft and Excel skills, ability to learn new computer systems quickly.
- Ability to prioritize tasks in a fast faced, dynamic environment.
- Energetic, detail oriented, able to adhere to deadlines.
- This position offers the opportunity for professional growth, competitive pay and benefits including medical, dental, life insurance, paid vacation, holidays and a company matched 401k, casual dress, all in a fast-paced and fun work environment.
Why Ripple Junction?
At Ripple Junction our vision is to consistently bring joy to pop culture fans—and that joy starts in our employees. We offer a competitive benefit program, growth and development, discounted merchandise and more. Ripple believes in the value of each employee and it is reflected in our one of a kind environment. Product or potluck—we work, grow and succeed together.
About Ripple Junction
Creating since 1992, Ripple Junction began as two guys with a van full of shirts at a Grateful Dead show. Today, we’re a leading designer and developer of licensed merchandise for globally recognized brands. For over 30 years we have been driven by passion and purpose. Ripple Junction is one of the most successful purveyors of licensed apparel and merchandise in the United States. We create a wide-range of top-quality products that appeal to the fans of our extensive roster of licensed properties, while generating strong sales for our numerous retail partners.
We believe in quality, creative products and a commitment to celebrating film, television, rock & roll, anime, science fiction, video games, and everything pop culture. Ripple Junction’s team of imaginative pop culture fanatics create the planet’s most awesome t-shirts and officially licensed products. We are armed with a passion for all thing’s movies, television, anime, music, video games, and pop culture. And we’re fans first. “Make rad” was the idea that Ripple Junction was born out of - now it’s our life’s work.
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