Job description
Transportation Specialist – Outbound Operations Job Description
Position: Transportation Specialist – Outbound Operations Exempt/Non-Exempt: Non-Exempt
Department: Transportation, Logistics
Revised Date: May 20, 2021 Reports To: Transportation Manager
Function: Responsible for communication with all internal customer groups, vendors and Transportation Management in regard to delivery concerns. This role will include routing outbound using a TMS, scheduling of deliveries and delivery issue problem solving. Daily activities will include coordination of all outbound operations including but not limited to: delivery delays, scheduling of deliveries, re-routing, pick-ups and communicate the resolution to all necessary parties. It will be necessary to maintain good relationships with store personnel, store operations, carriers and shipping to facilitate operational efficiency.
Interaction:
- Reports to Transportation Manager
- Extensive interaction with both Corporate Store Operations, Store Managers and Distribution Operations
- Extensive interaction with Carriers, Pool Point Operations and Dedicated Fleet
Summary of Duties and Responsibilities (Required Functions):
- Answer all store and carrier communications in a timely and professional manner
- Communicate store and carrier issues to the Transportation Manager
- Answer phone calls, customer emails and live customer chats
- Send stores weekly delivery schedules
- Problem solve delivery issues and communicate updates to the stores and carriers
- Work with DC Operations concerning loading to ensure on-time delivery
- Track carrier on-time delivery and service failures
- Update KPI’s and other transportation reports
- Routing and planning loads as required using a Transportation Management System
- Other duties and responsibilities as assigned
Physical Demands:
- Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations
- Use of a computer and phone for entire length of shift
- Stand for up to 10% of assigned shift
- Ability to lift up to 5 pounds; must have full body rotation and mobility
Qualifications:
- High school diploma or equivalent
- Capable of learning new technology applications
- Logistics / Transportation experience preferred
- Work experience in a call center, store operations, customer service environment required
- Use of a variety of communication methods, including phone, email, live chat, according to Bealls standards.
- Must possess excellent written and verbal communication skills
- Must handle conflict resolution calmly and effectively
- Proficient in Microsoft Outlook, Word and Excel
- Ability to multi-task in a fast-paced work environment
- Excellent organizational skills
- Fluent in English; Bilingual preferred
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