• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support
• Windows 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

Providing installation and upgrading services of hardware and software

• Implementation of virus detection and eradication procedures
• Diagnosing end user system failures and implementing repair solutions
• Diagnosing printer and other peripheral device failures and implementing repair solutions
• Troubleshooting network devices in order to ensure connectivity from the PC to the network
• Configuration and troubleshooting of mobile devices, PDA"s and Tablets
• Setup and troubleshoot audio/video equipment such as projectors and video conference equipment
• May need to be available for On-Call Rotation
• May need to be available to provide support at other client locations as needed

Qualified candidates must have experience in the following:

• Three+ years of deskside experience including the ability to troubleshoot/repair printers, desktops and laptops
• Must have experience and/or training in LAN, WAN and wireless network support
• Demonstrated troubleshooting capabilities
• Ability to communicate technical information to non-technical audiences
• Excellent verbal and written communication skills
• Solid documentation skills
• Ability to complete assignments with minimal supervision
• Ability to search internally/externally for support information
• Team and customer oriented
• Attendance and schedule adherence is a requirement of this position

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;