Job description

Title: Desktop Support Engineer

Essential Functions:

• Performs upgrades as directed to ensure the longevity of equipment
• Test computers to ensure proper functioning of computer systems.
• Adhere to policies as per corporate manuals and directives.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
• Good Knowledge with software distributions tools.
• Must be comfortable working in 24*7/On-Call environment.
• Provide assistance needed from Top level Management, CEO and VP level Users
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines

Required skills & experience

• Preferred relevant work experience 2 to 6 years
• Excellent knowledge in remote desktop support
• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
• Good knowledge with windows 10
• Knowledge of Active Directory, MS Exchange, SCCM Client , Dell Command Center
• Knowledge of MS Office Suite 2016/365, One Drive
• Knowledge of Apple/Android Mobile devices

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23230: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 2 years (Preferred)
• SCCM: 2 years (Preferred)
• Active Directory: 2 years (Preferred)

Work Location: One location

Speak with the employer
+91 9729196946

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