Job description

Perform technical support for computer hardware, software, peripherals and network applications used by the Credit Union. Train staff in the proper use of computer equipment. Provides support to end users on incidents and service requests. Identifies, researches, and resolves technical problems. Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service Management

​

What You’ll Do

• Provide onsite, phone, and remote technical support and software installation services.
• Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
• Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade and/or replace hardware and software systems.
• Investigate hardware problems and perform system hardware, software and communication connection repairs. Perform diagnostic testing and repairs and/or replace technical equipment.
• Provide first and second level support for Information Technology Services.
• Ability to work collaboratively.
• Record and maintain accurate incident and change records and logs.
• Provide on-call support after hours, on weekends and/or holidays as requested or scheduled.
• Work along with other IS engineers on day-to-day tasks and projects.
• Responds to monitored alerts to quickly identify trouble source and implements resolution.
• Provide one–on–one hardware and software training to staff and end-users as needed to ensure comfort with equipment, programs and procedures. ​
• Understand the mission critical applications within the company and prioritizes efforts to best meet business requirements.
• Retrieves, tests, and deploys system patches as required by security notifications. ​
• Maintain a self-development program to hone technical skills by attending local seminars and classes, reading technical journals and publications and attending in-service training opportunities.
• Administers IT tracking database, adding new and inactivating terminated employees and updating other information as needed for effective system use. ​Log, number and distribute requests for system service.
• Deploys desktop images using appropriate deployment technologies.
• Tracks daily activities using helpdesk ticket tracking system.
• Create and maintain PC support documentation, including user guides and SOPs.
• Understand and execute asset management lifecycle procedures.
• Assists with PC-related projects.
• Perform other responsibilities and duties as required or assigned.

​What You’ll Bring

• B.S. degree in computer science, or equivalent demonstrated experience in a helpdesk environment.
• Minimum two (2) years of PC support centric job related experience is required.
• Microsoft Certified Professional (MCP) or Microsoft Certified Technology Specialist (MCTS) beneficial.
• ITIL V3 or V4 Foundation certification beneficial.
• Proven ability to support a strong member/customer service culture.
• Demonstrated ability to be resourceful, and work effectively as a team player.
• Exceptional customer service orientation and strong verbal and written communication skills essential.
• An ability to prioritize and organize tasks carefully and accurately, while working on multiple work streams.
• An ability to work independently with little supervision as well as part of project teams and stakeholders.
• Good record keeping and attention to details are essential.
• Flexible and responsive to changing situations; capable of working in a fluid and dynamic environment.
• Comprehensive proficiency of current Microsoft operating systems and Office Suite software for PC’s.
• Competent practitioner in creation and maintenance of documentation and reports in Microsoft Office, Excel, and Visio.

What You’ll Get

• Working with an energetic team focused on making our members wildly successful
• An opportunity to work with others that have your back every step of the way
• Opportunities to make a difference both inside and outside of our walls
• Being treated like you are more than the work you do
• Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities

Job Type: Full-time

Pay: From $49,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brighton, MI 48114: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Brighton, MI 48114

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.