Job description

LGMPharma is a leading contract development and manufacturing organization (CDMO)and provider of Active Pharmaceutical Ingredients (API). With excellent APIsourcing and supply chain expertise together with our drug product contractdevelopment and manufacturing solutions, LGM is a premier end-to-end solutionsprovider to the global pharmaceutical industry.

We are ahigh-growth organization looking to accelerate the development andcommercialization of high-quality therapeutics worldwide. We have offices inCalifornia, Texas, Kentucky, Florida and Israel and are searching for a Desktop Support Level II for our FL, Boca Raton Office.

RESPONSIBILITIES:

• Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (System Admin, Manager, etc.).
• IT Service Desk - provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests.
• Corporate Office Deskside Support including but not limited to, Hardware deployment and support, peripheral deployment, and support.
• Advanced Computer Hardware and Operating system troubleshooting.
• End User Desk relocation and equipment moves.
• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's).
• Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical skills sets.
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
• Work collaboratively with people across the organization.
• Support for PCs, laptops, printers, cell phones, and tablets etc.
• Support end users in their use of applications including but not limited to, Microsoft Office, Adobe, SharePoint, and VPN including install, modification and repair.
• Provide technical coaching and training as things change in the environment.
• Resolves all Level 1 and Level 2 issues.
• Other Duties as assigned.

QUALIFICATIONS:

• High School diploma or GED
• Technical certification desirable
• 2+ years help desk experience, or equivalent combination of education and experience
• Experience working with groups which support infrastructure applications
• Able to multi-task and manage multiple priorities
• Able to maintain and protect sensitive and confidential company information
• Able to flex schedule to meet the changing business needs
• Strong verbal and written communication skills
• Proactive, energetic self-starter with good problem-solving skills
• Able to build rapport and interact at all levels of the organization
• Able to follow direction and receive constructive feedback to learn and grow in position

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: One location

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