Job description

Job Description –

· Provide customer facing end-user support that includes

· Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals

· IMAC support including large scale/bulk office moves/re-stack activities (all moves)

· Support for Operating System, base load software, MS Office suite and other business application

· Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

· Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

· Support for the Mobility devices (IOS/iPhone/IPads)

· VIP and remote-based office user support

· Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

· Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Perform managed print service invoicing/meter read/polling report verification

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of

verification logs

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

· Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis.

Job Types: Full-time, Contract

Salary: $13.47 - $45.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Work Location: Remote

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