Digital Experience Specialist (Technology Support Specialist)
Job description
Lucketts Elementary School
Loudoun County School District
Leesburg, Virginia
Job Details
Job Description
Roles and Responsibilities
- Consults with staff to maintain all technology elements within the assigned location.
- Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
- Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
- Serves as assigned owner of all incidents reported by staff and students, and ensures resolution in a timely and effective manner.
- Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
- Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
- Performs system administration work to include user account management and installation of district approved software.
- Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
- Develops and maintains knowledge articles and related technical documentation for students and staff.
Qualifications
- Associates degree or two years of equivalent experience in an Information Technology field
- Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
- Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines
- MCP or MCSA, ITILv3, HDI, A+, N+ certifications preferred
Physical Requirements
accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may climb a ladder and work in confined spaces.
FLSA Status: Non-Exempt
Job Requirements
- No experience required
Contact Information
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