Jay’s Bus Service

Full Time

School Bus DISPATCHER

Free Training Available | Health Benefits Available | 401K

Overview

A Dispatcher is, under the supervision of the Site-Supervisor, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extracurricular activities of students for our clients.

Responsibilities

• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general.
• Verify route turn for turn sheets and note any route changes with written notes.
• Make additional directional or landmark notations on bus route sheets to assist future new or substitute bus, observe and track route timing, such as total time on-route; time between stops; loading and unloading drivers.
• As requested by the Manager times or any other requested information for the purpose of establishing route efficiency.
• Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes,
• Assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel.
• Assist manager in all driver disciplinary matters and overseeing yearly road test evaluations.
• Assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings.
• Responsible for carrying out all STA policies and State & Federal applicable regulation.
• Knowledge and implementation of contents of School District contracts.
• Answering phones and two way company radios in a professional and courteous manner.
• Communicating with schools regarding calendars, complaints, and bus incidents. Communicating with parents regarding issues and concerns. Communicating with drivers and aides.
• Provide professional and courteous customer service to parents, school districts, drivers, monitors and external parties.
• Assist manager in development of charter business during non-school days and summer months.
• Ability to start very early mornings and/or work later afternoons. Site-supervisor will assign schedule on a weekly basis.
• All other various and miscellaneous duties as assigned by Management.
• May be required to cover School Bus routes on an as needed basis.

Qualifications

• High School Diploma or equivalent. Six months to one year related experience in Dispatching or equivalent combination of education and experience.
• Written and verbal communication skills, and customer service skills are essential. Ability to deal with problems and find solutions.
• Must have knowledge of Federal and State regulations.
• Scheduling and setting priorities for work to be accomplished.
• Working knowledge of computers and electronic data processing to include Excel, Word, and Windows and Internet experience.
• Wiliness to obtain a CDL driver’s license and meet all STA/Duval County driver hiring requirements.
• Proficient reading, writing, grammar, and mathematics skills.

Benefits:

• 401(k)
• Flexible schedule
• Health insurance

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