Job description
$33.92 - $34.51
Kokomo
Reporting to Whitney Kelley
This position requires the successful bidder to be CIS qualified. If not, the successful bidder will have to report to the La Porte Training Center for training and this training has not been scheduled at this time.
Job Title: Distribution Clerk
Job Code: NP1911
Job Summary
Distribution Clerk is under direct supervision, create customer orders pertaining to company operations; work related reports. Ensure that customer service work is being accounted for in various systems.
Principal Duties and Responsibilities
- Create and feedback manual orders to show work as completed when necessary in various systems. Create and/or reschedule orders as needed. Assist Assigners, Dispatchers, Engineers and Schedulers.
- Contact customers in order to schedule and/or reschedule customer generated orders to determine if special conditions exist. Place courtesy calls and perform customer call-backs to ensure customer satisfaction.
- Investigate reasons for exceptions and create additional orders as necessary. Notify appropriate department(s) when feedback exceptions require action from other employees in order to be resolved. Notate customer accounts in CIS.
- Accurately take emergency orders by telephone. Coordinate Emergency Locates. Accurately maintain Gas Leak information in various systems in a timely manner.
- Receive customer, contractor and other utility company calls concerning running the services, lines and mains, and locating facilities ahead of the construction work. Receive and record City and County inspections. Investigate and update new business cases.
- Report CGI (Couldn’t Get In) conditions for SONP (Shut off Non Payment) activity. Process recalled orders and reschedule as necessary.
- Complete Service Agreement Job Orders and Work Orders. Work with Damage Prevention Dept. and maintain Site Restoration Database.
- Process Fire Investigations, Gas investigation field paperwork, Red Tags and all unsafe conditions. Work 12-month Lockout and Truck Stock Reports.
- Maintain neat and orderly records and files.
- Perform duties in accordance with NiSource’s procedures, practices, safety rules, and established departmental expectations.
- Report irregularities and abnormal conditions.
- Direct the work of one or two employees assigned to assist.
- Assist in the training of other employees.
- Perform similar or less skilled work in this classification or, when the diversity of work load requires, perform similar or less skilled work in equal or lower classifications.
Required Qualifications for Position
- High School Diploma or the equivalent, including courses in basic mathematics.
- Six (6) months experience as an Operating Utility Clerk, or the equivalent.
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$
33.92-
$
34.51
Posting Start Date:
2022-10-10-07:00
Posting End Date (if applicable):
2022-10-24-07:00
Please note that the job posting will close on the day before the posting end date.
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