Job description
Join a Winning Team at Larry H. Miller Automotive Group
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
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Benefits
We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
Health Care
Paid Time off
Paid Holidays
401(k) Plan
Dental Care
Disability Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
Employee Discounts
Wellness Program
Position Description
The Collection Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
- Business to Business collection experience
- A solid understanding of the Accounts Receivable Function
- Excellent communication skills
- A general understanding and working knowledge of Microsoft Excel and Outlook
- Collection Efforts
o Work a daily aging report to address all balances 60 to 120 days outstanding
o Daily customer contact to determine status of payment
o Input ongoing, detailed collection notes in CDK in the CCCA function
o Provide back up to cash application personnel for ACH and credit card payments
- Customer Assistance
o Assist customers with billing inquiries and account reconciliation
o Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
o Provide requested copies for payment
o Forward requests for account information change to credit desk
- Assist with Credit Management
o Immediately advise management of disconnected phone, constant busy or other concerns regarding customer contact
o Immediately advise management of disputed billing or partial payment offers
- Credit Override Support
o Monitor credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule
o Print request and back up information to present to AR manager or Director for override approval/denial
o After manager/director has made a credit decision, access the COV function in CDK and perform the override or change the invoice to cash as per management approval.
o Promptly reply to the email request with the necessary information
- Generate the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each
- Reprint past due invoices for the statement run
- Flag accounts in CDK for credit hold from Director/AR Manager generated monthly list
- Email COD removal request to Director/AR Manager and respond accordingly
- Dealership Fixed Operations Managers and personnel
- Customers
- DSS AP Manager
- Other DSS supervisory/management positions
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