Job Specifications:

• Housing Provided; **Expectation is to Reside in On-site Housing Provided**
• Full-Time/Year-Round Benefit Eligible

Job Duties: The list below best represents many tasks you will be asked to perform at some time during your employment here at Windham Mountain (WM). We cannot predict all the challenges that we may face in providing an Above & Beyond experience to our employees and guests, so additional duties and responsibilities may be added as needed.

Administrative/Maintenance/Safety:

• Conduct all business in accordance with Windham Mountain policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and New York State laws.
• Ensure lease files are complete and that completion of leases is being executed properly.
• Responsible for establishing office hours, being available as scheduled, and condition of space used.
• Attend scheduled meetings, usually held on a semi-monthly basis.
• Maintain records on all aspects of housing activity on a daily, weekly, and monthly basis. Submit required reports on at least a monthly basis.
• Report all liability and housing community incidents to Security, HR and Patrol immediately. Ensure any workers’ compensations claims are reported in same manner so that proper paperwork is completed.
• Physically walk and inspect housing community on a regular basis; check on vacant units.
• Coordinate with maintenance and facilities cleaning staff to ensure timely condition of apartments after move-out.
• Work closely with maintenance team to monitor and schedule all maintenance activity.

Financial:

• With support of the Director of HR, the AM will assist in formulation of budgets for each upcoming calendar year. The AM is responsible for staying within the established budget guidelines throughout the year.
• Actively maintain and report monthly variances and narratives.
• Ensure that all lease fees are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately and deposits are reported to the accounting office on a daily basis.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The AM is responsible for approving and submitting all invoices in accordance with company procedures
• Makes rental rate recommendations

Resident Relations:

• Maintain a positive customer service attitude.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Maintain a high level of visibility within the housing community.
• With HR, lead and participate in housing community events.

Job Qualifications:

• University/College Degree Preferred
• Prior experience in on-site property management, lodging front desk or other related fields preferred
• Software system maintenance and data management
• Experience working remotely
• Microsoft Office Suite knowledge required; RTP and RoomMaster experience a plus
• Must be available on nights, weekends and holidays for housing needs and emergencies
• English strong written and verbal mandatory

Work Schedule and Conditions: We are in the business of providing an Above & Beyond experience for our team members, their families and guests. Our busy periods are weekends and holidays over the winter season which we are expected to work. You may also expect to be asked to work extra hours or days on occasion, especially during the holidays.