The ideal candidate for this role will have excellent time management, organization, and relationship management skills. We are looking for someone who wants everyone on our team to perform their best, so our company can be the best for our clients. This person will foster communication with a broad range of candidates and employees to develop strong relationships and foster a team atmosphere.

We strive to put helpful, friendly, and kind into everything we do. This begins from recruiting staff, to maintaining relationships with the team, creating the foundation for our training platform, and live teaching both for new hires and ongoing coaching throughout the employees’ tenure. This person will also work closely with our Development Managers to ensure that our entire team is being coached and trained in the same way every time.

We believe that coaching and training are never “done”, and we want the person who takes pride and ownership in that plan.

Employee Relations, Recruiting, Training:

• Knows every employee by name and create rapport at all levels of our organization
• Works closely with director of contact center and workforce manager to define needs for new staff and internal promotions
• As needed, create and publish job ads, interview candidates, and close successful hires
• Organize ongoing communication with candidates
• Excellent written and verbal communication and relationship management is a must
• Interview candidates at various stages (phone screen, video interviews, in person if needed)
• Be open to training in this role to ensure we’re always following best practices for development and growth of the business
• Cultivate a spirit of growth and challenge in an engaging atmosphere
• Must take pride and ownership in performing job successfully
• Training of new hires via electronic/video primarily, some in person training may be needed
• Work with Client Relations to update existing training documentation
• Work with Development Managers to ensure we’re striving for the highest quality, conversion percentage, and productivity possible for every agent
• Grow our people for their next role within the organization

Benefits:

• PAID TIME OFF
• VARIABLE BONUS - rewarded monthly
• 401(k) with matching
• Health, dental and vision insurance
• Life insurance - company paid
• STD and LTD - company paid