Level One

• Responsibilities of Gold Key|PHR hourly Associates:

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  Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.

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  Associate Responsibilities specific for this role and Department:

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  Provide general "handyman" skills
• Makes all necessary room and public area repairs to ensure asset condition meets standard.
• Understands and coordinates completion of PM maintenance on all rooms, areas and equipment
• Utilizes the comprehensive Unit PM Checklist to assist with enacting repairs that have been identified
• Returns the PM Cart to the PM closet in Engineering and assists with replenishing stock from in-house inventories.
• Performs all work as assigned, in conjunction with the PM Team Captain and PM Engineer to include the following tasks:
• door hardware, gaskets and thresholds
• wall paper repair
• touch up painting
• ceiling vents
• ceiling condition
• lighting fixtures
• check small appliances
• check large appliances
• check electronics (TV's remotes, alarm clocks, VCP's, etc.)
• carpet wear and loose threads
• furniture tight, drawers aligned, properly positioned
• electrical outlets work, plate covers in place, lights activate from wall switch
• HVAC unit functional
• Closet rod, towel bars, tub grab bars all secure
• Plumbing fixtures functional and secure
• Drapery hardware complete and functional
• Performs scheduled preventive maintenance on all major equipment to include but not limited to:
• Laundry equipment
• Kitchen equipment
• Air handlers
• Pumps and Motors