Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 0.500000

Shift: Shift 1

Job Summary:

The Entrance Screener acts as the first point of contact for patients and visitors by providing symptom screening upon entrance to Froedtert Hospital. Team members in this role will be knowledgeable in our Customer Service Standards and Visitor policy guidelines. All aspects of the role should be achieved through continuous demonstration of Froedtert Mission and Values. Must be committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Position will be based at designated entrances to the hospital.

EXPERIENCE REQUIRED:

Minimum of 2 years of customer service experience is required.

EDUCATION PREFERRED:

High School Graduate (or equivalent knowledge) is preferred.

SPECIAL SKILLS REQUIRED:

Ability to develop rapport quickly with all patients, guests, staff and department leadership. Ability to navigate and establish priorities in an often-ambiguous environment. Demonstrated ability to work with a variety of customers in a friendly, courteous manner, and actively listen to successfully determine the customer's needs. Ability to interact with a diverse client population and provide excellent customer service. Excellent communication skills. Demonstrated ability to work as part of a team, interpedently and collaboratively. Demonstrated organizational and coordination skills. Ability to manage multiple demands and priorities. Ability to take initiative and self-manage daily tasks. Ability to problem-solve, manage conflict, address customer concerns and complaints, and initiate recovery steps for service failures. Demonstrated ability to operate standard equipment. Bilingual preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten plus hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.