Recyclops is deeply committed to building a workplace where inclusion is not only valued but celebrated.

Our Values:

• Transparency
• Inspire Sustainable Change
• Own It, Be It, Do It!
• Employee Fulfillment

We are looking for candidates who not only foster inclusion but also continue to help build out incredible culture. The Operations Specialist is responsible for the day-to-day activities in onboarding both customers and contract drivers and in managing routes. The Operations Specialist defines/refines processes, technologies, and key performance indicators in support of Recyclops’ mission and operational objectives. This position is responsible for the profitability of assigned operations and works closely with customer experience teams to ensure we exceed customer expectations. Candidates must possess reliable internet, and supply their own computer or laptop.

Preference given to candidates who reside in Eastern or Central time zone.

We invite recent college graduates, those re-entering the workforce, or those looking to get into the operations field to apply. This is an entry level position with a salary range of $32,000-$40,000 annually.

The Operations Specialist responsibilities include but are not limited to the following:

• Manages operations-related activities – Manages customer onboarding, driver onboarding, route creation, route assignment, driver collection, recyclables hauling, and route profitability.
• Manages contractors - Manages drivers by providing training and support.
• Monitors driver reports - Reviews driver reports to identify and resolve operational and customer experience issues.
• Documents processes – Documents and refines operations policies, processes, roles, and deliverables as needed.
• Maintains customer and financial information - Maintains customer financial records in SaaSOptics, Quickbooks and Fattmerchant.
• Improves customer experience - Contributes to improved customer experience by ensuring timely pickups and deliveries to customers.
• Conducts root-cause analysis – Identifies root causes of problems and implements corrective actions.
• Completes special projects – Manages and completes special projects as requested.
• Submits status reports – Publishes weekly status reports to inform COO of key indicators, progress, plans, priorities, and problems.

The salary range for this position is $32,000-$40,000 annually regardless of where you live in the U.S., however pay offered may vary depending on job-related knowledge, skills, certifications, and experience. Full-time, qualified candidates will also be offered an employee stock option and Paid Time Off. Base pay information is based on market location. Recyclops reserves the right to amend or modify employee perks and benefits at any time.

Recyclops is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

• Bachelor’s degree or equivalent years of personal or professional work experience preferred.
• Gut-wrenching need to improve things and exceed customer expectations.
• High level of professional maturity, emotional intelligence & solid work ethic.
• Ability to be proactive, make decisions, problem-solve, and adapt to change.
• Possess a start-up mindset and ability to understand the nuances of working in such an environment.
• Excellent communication skills (written and presentation) and be able to work with customer(s) / partner(s).
• Entrepreneurial spirit.
• Commitment to going above and beyond when no one is looking.
• Strong analytical, organizational, and process skills.
• Ability to work flexible schedule/hours, as needed.
• Preference given to candidates who reside in Eastern or Central time zone.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Sedentary work that primarily involves sitting/standing.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Reaching, pulling, grasping, and feeling that may include upper and lower extremities.
• Light work that includes moving objects up to 15 pounds.
• Visual acuity is required to perform activities that may include preparing and analyzing data, viewing a computer screen, extensive reading, determining the accuracy, neatness and thoroughness of work assigned.
• Work is performed primarily remotely. Work location could change to meet business needs. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• Travel for business purposes as needed and required.