Job description

Immediate openings are available for our receptionist position

ABOUT LIFE ALERT

Founded in 1987, Life Alert continues to be a top leader in the emergency response industry and expanding due to the ever-growing senior market. We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.

POSITION TYPE & WORK HOURS

• Day Shift Receptionist (6:30am - 3pm)
• Swing Shift Receptionist (3pm - 11:30pm)
• Working Saturday, Sundays, and Holidays is required

COMPENSATION (DEPENDING ON WORK HISTORY AND EXPERIENCE)

• $19.00 per hour

THE ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally answer and forward calls to the appropriate department or individual
• Responsible for answering general inquiries over the phone
• Responsible for processing subscriber's request and account updates on our system
• Responsible for processing, checking address changes and verifying information in mapping program
• Responsible for taking, retrieving and relaying messages to specific personnel
• Complete outbound calls to subscribers and/or 911 authorities for verification of information
• Maintain confidentiality of information obtained in course of employment

PREFERRED ATTRIBUTES

• Ability to carry one's self in a positive manner on a daily basis
• Communicate in a professional manner - with a positive tone
• Able to transmit a great first and ending impression during each call
• Excellent attendance and being punctual in the workplace
• Showcase organizational skills - ability to prioritize, detailed oriented, and ability to multi-task
• Flexibility - open minded to new ideas, processes and change in general

PREFERRED QUALIFICATIONS

• Clear and effective verbal communication skills with a pleasant, helpful telephone manner
• Solid keyboarding skills - Minimum typing speed of 35 WPM
• Knowledge or Skilled in Google Docs or Microsoft Office is a plus
• Proof of High School diploma or equivalent
• Subject to background check and drug screening

BENEFITS

• Medical, Dental and Vision insurance available
• Vacation, Personal, Sick and Holiday pay
• Secure Class A office building

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Encino, CA 91436: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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