Solarity Credit Union is seeking a Part Time 30 hour/week Experience Guide at our Selah Branch.

Experience Guides are here to create extraordinary experiences for members. We establish, maintain, and go the extra mile to build warm, consultative relationships with members in our newly designed member centric lobbies.

• Embody and emanate Solarity core values: advocate, educate, advise, follow through for members on issues and transactions that are within and outside of job responsibilities of an Experience Guide role.
• Ensure our members exit each interaction better off financially, and with a stronger loyalty to Solarity.
• Thrives and excels on educating members on all digital aspects of banking.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

A Day in the life of an Experience Guide...

As an Experience Guide with Solarity, your typical day includes:

• Creating extraordinary experiences for our members in our branch lobbies.
• Meeting with members to provide an instant-issue debit card.
• Educating members about self-service banking solutions, guiding members through the learning process for self-service products, and increasing their confidence with self service solutions.
• Demonstrate your ability as a trained problem solver who understands our members financial situations and anticipates their needs.
• Providing notary services and loan signing support as needed.

If you love what you have read so far and meet the requirements below, we want to hear from you!

• Excellent communication and customer service skills.
• Understanding and comfortable with technology and educating others on how to use technology.
• 1 to 2 years experience in customer service or financial service (preferred).
• Available to work on Saturdays and evenings.
• Motivational and sales oriented.
• Bilingual English/Spanish - preferred.

Benefits:

• A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial retirement program match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A supportive leadership team.
• Excellent member service-oriented culture.

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.