Job description

About NHRMC
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practice. Join us and find out how many ways NHRMC offers you the chance to focus on what really matters - our patients and community.
About the Job
Location: New Hanover Regional Medical Center
Department: Volunteer Services
Full Time Equivalent: full-time
Work Type: 64 to 80 Hours Pay Period
Work Schedule: 8HR Rotate - Rotating Shifts
Exempt from Overtime: Exempt: Yes
What You'll Do

Summary:
Works under the direct supervision of Manager of Hospitality House, with indirect supervision from Director of Volunteer & Auxiliary Service. The Family House Coordinator is responsible for coordinating all volunteer activities based at the facility and assisting HH Manager in the oversight of all day-to-day operations at HH. Acts for manager in his/her absence and shares emergency night/weekend coverage with manager.

Responsibilities:
1. Regularly performs the job duties of an NHRMC Volunteer Coordinator to include all aspects of volunteer management for the volunteer programs based at the facility. Responsible for volunteers including: recruiting, training, scheduling, compliance & recognition to assure a well-educated and prepared workforce. Maintains pertinent volunteer records in volunteer database.
2. Represents HH and maintains relationships with all community volunteer programs (schools, churches, businesses, etc). Assists students and interns with intake, training, scheduling and reporting hours to their superiors when requested.
3. Responsible for front desk coverage in the absence of a volunteer.
4. Assists manager with fulfilling guest accommodations, including; maintenance of room requests, waiting lists & data entry in web-based registration system.
5. Assists manager with financial procedures at the Hospitality House, including; guest payment collection, donations, daily cash reports, and drawer reconciliation.
6. Assists manager with day-to-day operations of HH, including; housekeeping, maintenance and guest relations.
7. Acts for manager in his/her absence.
8. Available by phone evenings & weekends to support HH staff. Shares responsibility for coverage with the Manager.
9. Provides manager with input for development of budgets and fund raising events.
Position Requirements

Credentials:
Education:
High School Diploma

Other information:
1. Education: High School required, with at least 3 years experience in a health care, Hospitality House or volunteer management position. Bachelors degree preferred,
2. Licensure / Certifications: none
3. Experience: Minimum 3 years in health care, Hospitality House or volunteer management required. Experience in managing volunteers preferred.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.
Consider a career at NHRMC and become part of this award winning team!

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