Job description
This navigator position reports to the Residential Director of the Generational Opportunities toAchieve Long-term Success (GOALS). Provides safety, structure, crisis intervention, and advocacy for clients in a residential shelter utilizing a 2Gen Model working with both children and their caregivers. Support program participants in their current housing crisis and to provide supportive services in efforts to prevent future episodes of homelessness, using a low barrier model and connecting residents to community resources to address their stated needs and goals, which may include: physical and/or mental health, substance use, employment, education and financial wellbeing.
Example Activities
Support clients in reaching their goals by assisting them in navigating resources and
facilitating family support team meetings with their providers.
Complete documentation in GOALSconnect Database and other written information
regarding client issues.
Provide information, referral, and advocacy to current and prospective shelter program
participants.
Guide program participants in developing individual case plans for self-sufficiency, which
may include assisting with benefits acquisition, educational/vocational referrals, financial
empowerment, housing, behavioral/health referrals, goal setting, life skills and the
establishment of a personal support network.
Complete safety checks at the start of each shift and throughout the shift if higher levels of
concern exist.
Orient new clients to shelter and explain house guidelines.
Complete intakes with new clients and exit paperwork with outgoing clients.
Serve as a liaison for community agencies (i.e., schools, mental health agencies, human
services, victim advocates, mentors, and medical agencies, etc.)
Attend and participate in weekly staff meetings by presenting cases in staff meetings and
offer input to other cases, including case coordination and case plan implementation.
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