Job description

The Pet Emergency and Specialty Center of Marin (www.pescm.com) is looking for a Full Time Charge Capture/Financial Liaison to join our emergency department! This is a Full-Time position, Tuesday through Friday, 4PM-230AM. Having experience working in a veterinary setting is beneficial as you will be required to explain treatment plans to clients; however, we would train the right candidate with a great customer service background.

About PESCM:

PESCM, located in San Rafael, is the only 24/7 veterinary hospital in Marin with specialties in Internal Medicine, Oncology, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology, and Critical Care. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves.

Why PESCM:  We are not your typical veterinary hospital.

PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we’ve been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success.

We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.

About the Job:

We are looking for an energetic “people person” for our hospital to communicate financial updates to clients. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client’s financial situation and the client’s goals for the pet’s treatment.

Primary duties will include:

• Joining the health care team as the client's advocate for hospitalized patients.
• Entering all services into the hospital information system (client invoice).
• Preparing updated financial treatment plans and reviewing the financial portion of the doctor's recommendations with clients.
• Calculating and collecting additional deposits as necessary
• Assist Client Care Specialists with processing payment balances due on check out
• Involvement in the Accounts Receivable process.

About you:

• Experience working in a veterinary hospital and a working knowledge of medical terminology is ideal
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Comfortable talking to clients about finances and medical plans, including euthanasia
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity and a desire to learn and have fun!

Benefits of working with us:

We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!

PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• Night shift
• No weekends

Ability to commute/relocate:

• San Rafael, CA 94901: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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