About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 68,000 organizations covering more than 139 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity, and improve overall health and well-being.

Job Summary

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The FMLA Account Representative will be responsible for working with the FMLA management team to meet and exceed client expectations.

Responsibilities

• Demonstrate a thorough understanding of FMLA, departmental procedures and tools
• Establish and maintain strong relationships with an assigned block of business
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Manage customer expectations of our services post-implementation
• Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
• Identify opportunities to extend ComPsych's business within an account
• Work independently as well as foster a positive team environment to best serve our customers
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Other duties as assigned

Job Qualifications

• Bachelor’s Degree required
• Experience communicating directly with customers required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Location

The FMLA Account Representative can work based out of our offices (Chicago, Ft. Lauderdale, Las Vegas) or permanently remote.

The FMLA Account Representative can be located in the following states: Alabama, Arkansas, Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, West Virginia, Wisconsin, and Wyoming.

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases
• Remote opportunities available, including work flexibility

EEO/M/F/D/V

ComPsych Corporation maintains a drug free workplace.