Job description

Hotel near to Lambeau Field is looking for a professional part-time front desk agent to work 3-4 days a week part-time from 3pm to 11pm.

Critical Success Factors

• Greet and welcome guest.
• Assign rooms and keys.
• Keep track of daily scheduled functions and their locations.
• Manage all daily arrivals and departures, including groups.
• Prepare guest folio and collect payment for visit.
• Follow banking-out and shift closing procedures.
• Maintain safe and clean work areas.
• Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
• Provide suggestions for places to visit, eat, and shop as well directions and maps.
• Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
• Arrange transportation.
• Carry out specified duties in the event of emergencies.
• Answer phones promptly in a polite and professional manner using the standard phraseology.
• Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
• Handle wake-up calls and ensure timely delivery by following standard procedure.
• Assist guests with function of all guestroom features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Handle monetary transactions per prescribed procedure.
• Utilize property management system and all other required technology to carry out daily responsibilities.
• Advise guests and callers of current rates and promotions.
• Show guest rooms and meeting space to prospective guests as needed.

Benefits

1. Hilton Team Member Travel Program

2. Tuition Reimbursement (NEW!)

3. Employee Referral Bonus (NEW!)

Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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