Job description

As a Front Desk Agent, you will be the first impression for our guests upon arrival and, throughout their stay, you will build lasting impressions and provide IHG's loyal guests consistency by handling all questions, requests and complaints promptly and courteously.

*A potential applicant should obtain or be willing to learn the following:

strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service experience is preferred. Applicants must be available to work evenings, weekends and holidays. All positions are part time up to 24 hours per week.

As a Front Desk Agent, you will:

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
To keep our agents as safe as possible, we are cleaning with hospital grade disinfectants every hour and wiping down high touch areas after each use.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location

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