Job description
About Us:
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you!
Residence Inn by Marriott Boston Wodburn boasts 149 guest rooms and 680 sq ft of event space. Description:
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
The Front Desk Agent will:
Requirements:
Education:
Experience:
Licenses or certificates:
At the Residence Inn by Marriott Boston Woburn we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you!
Residence Inn by Marriott Boston Wodburn boasts 149 guest rooms and 680 sq ft of event space.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike.
Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.
Find Your World™ at Residence Inn by Marriott.
JOB SUMMARY
- $250 Sign-On Bonus at completion of 90 days!
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success –
creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
The Front Desk Agent will:
- Greet customers with a friendly welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process
- Verify credit cards for authorization. Handle cash, make change and balance an assigned house bank. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Requirements:
Attitude:
Attitude is everything!!
Education:
High school diploma or GED prefferred.
Experience:
No prior experience required. We can teach you!
Prior hospitality experience preferred.
Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other:
Applicants with additional language skills preferred.
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