Job description

About the Idyllwild Grand Lodge

Nestled among the trees on over two acres of land, at an elevation of 5,600 feet, near Pine Cove, The Grand Idyllwild Lodge is an unforgettable boutique luxury lodge. Located at the “top of the town” this breathtaking lodge features panoramic views of the pristine, idyllic San Jacinto Mountains, including a majestic backdrop of the monoliths Lily Rock and Tahquitz Peak.

This Artisan-Style lodge, hosting ten suites and a luxurious 2-bedroom villa, is thoughtfully designed to complement its mountain location by featuring the natural elements of stone, wood, and water – all of which reflect the local landscape, colors, and culture of Idyllwild.

The Grand Idyllwild Lodge is one of the finest mountain lodges in Southern California. Experience luxury lodging and a unique boutique bed and breakfast inn.

About the position:

This is a unique position that will offer the ideal candidate potential to grow with a growing company. You are a hospitality professional who understands and enjoys delivering exceptional service to guests and LOVES to help transform a guest’s stay into a memorable experience. Are you a Jack-of-all-trades? You may be our ideal candidate!

Prior experience with property management systems is a plus, not a requirement. The available schedule is Friday, Saturday, and Sunday from 8 a.m. to 5 p.m.

The ideal candidate will provide caring and heartfelt service to both internal and external guests. S/he often provides the first point-of-contact for guests and is responsible for creating an excellent, memorable first impression. S/he is fully committed to ensuring that all procedures are performed to department and property standards and will serve as an ambassador for the property.

Essential Functions:

• Demonstrate the ability to effectively interact, coordinate and communicate with all guests and vendors in a warm and professional fashion to ensure a smooth arrival-through-departure experience;
• Demonstrate confident knowledge of: All hotel features/services, hours of operation, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, basic billing procedures, scheduled in-house group activities and to anticipate and respond to guest inquiries promptly and accurately through face-to-face, telephone, email and messaging methods of communication;
• Assist with light food preparation and light housekeeping assistance (daily)
• Ensure proper completion of required checklist items at the end of each shift;
• Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, key control procedures, accurate billing, safety, lost & found policies, etc.);
• Possess a calm, organized approach when interacting in stressful situations;
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction;
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data;
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction;
• Smile. Always. You’ll be happy here and smiling is contagious.

Qualifications:

• High school diploma or general education degree (GED) or two to three years related experience and/or training or equivalent combination of education and experience;
• Minimum of one year of experience in a high-demand, guest-driven setting preferred;
• Previous hospitality experience with a discerning clientele preferred;
• Previous experience with Windows, Microsoft Office, and property management systems, especially WebRezPro, highly desirable;
• Must be able to understand, speak, read and write in the basic English language;
• Ability to effectively communicate and provide directions in a clear, concise, friendly and professional manner in both verbal and written form;
• Demonstrate ability to compute basic arithmetic;
• Must be available to work varied shifts and have a flexible schedule.

Our team members are the soul of our company. We think differently about travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members (and our guests as well!). We are committed to the foundation of heartfelt core values that molds our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We invite you to join us on this journey; we’ll give you the tools and the power you’ll need to create memories and thrive.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

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